Best Practices for Match Scheduling
1. Email your opponent as early as possible in the week. You can find your opponent’s email in the “Players” tab of your respective series menu, as well as directly on the weekly matchup page by clicking on their name.
2. Be mindful that players in THL are from many different time zones, so make sure you clearly state your own time zone when attempting to schedule. If you’re unsure about how a certain timezone or daylight savings time factors in to your scheduled match time, please use a time zone converter such as this to ensure there is no confusion: https://www.timeanddate.com/worldclock/converter.html?iso=20170417T160000&p1=tz_et&p2=tz_ct
3. Remember that the deadline for emailing your opponent with your weekly availability is Wednesday, 11:59pm Pacific Time each week, and that deadline is extended to Thursday, 11:59pm Pacific Time if you’re a substitute or paired against a substitute player for the week.
4. Be as clear as possible about your availability in your initial email to your opponent. The most common issue with scheduling is a lack of specificity. Do not use ambiguous terms such as “tomorrow”, “afternoon”, “morning”, etc. Please find a template below for what your scheduling email should look like:
“Hey RidiculousHat,
We’re playing each other in Hero Series this week. Here are the times I’m available:
Tuesday: Unavailable
Wednesday: Between 1:00pm and 5:00pm
Thursday: After 6:00pm
Friday: Between 1:00pm and 3:00pm
Saturday: Unavailable
Sunday: Between 10:00am and 8:00pm
All times given are Eastern Time (ET). Please let me know which times work for you. Looking forward to our match!
- markshire”
2. Be mindful that players in THL are from many different time zones, so make sure you clearly state your own time zone when attempting to schedule. If you’re unsure about how a certain timezone or daylight savings time factors in to your scheduled match time, please use a time zone converter such as this to ensure there is no confusion: https://www.timeanddate.com/worldclock/converter.html?iso=20170417T160000&p1=tz_et&p2=tz_ct
3. Remember that the deadline for emailing your opponent with your weekly availability is Wednesday, 11:59pm Pacific Time each week, and that deadline is extended to Thursday, 11:59pm Pacific Time if you’re a substitute or paired against a substitute player for the week.
4. Be as clear as possible about your availability in your initial email to your opponent. The most common issue with scheduling is a lack of specificity. Do not use ambiguous terms such as “tomorrow”, “afternoon”, “morning”, etc. Please find a template below for what your scheduling email should look like:
“Hey RidiculousHat,
We’re playing each other in Hero Series this week. Here are the times I’m available:
Tuesday: Unavailable
Wednesday: Between 1:00pm and 5:00pm
Thursday: After 6:00pm
Friday: Between 1:00pm and 3:00pm
Saturday: Unavailable
Sunday: Between 10:00am and 8:00pm
All times given are Eastern Time (ET). Please let me know which times work for you. Looking forward to our match!
- markshire”